Support Engineer (storage)

Ready to take the next steps in your IT career with a leading provider of high-performance network storage solutions? You'll play a key role in delivering enterprise-level technical support to a range of media and creative customers.

What you'll be doing:

• Provide 1^st-2^nd Line technical support to customers in line with SLAs and KPIs.


• Monitor ticket queues and escalate issues to senior members of the team as necessary.



• Perform BAU troubleshooting support and maintenance remotely and guide customers through steps to resolve issues via phone and email.



• Take ownership and prioritise workloads to ensure customers are kept up to date with the status of their cases.
  
  2+ years in IT - with experience in customer-facing technical support roles.


• Strong ability to empathise and build relationships with customers.


• Good knowledge in IT with exposure to Networking, Storage solutions (NAS), Client Desktops and Linux Server.


• Excellent verbal and written communication skills, with the ability to resolve complex problems.


• Familiarity with remote desktop tools and helpdesk software, eg. TeamViewer and Zendesk.


• IT Certifications or technical qualifications is ideal.