Service Advisor
Automotive Compliance Ltd
Service Advisor
Salary Not Specified
Automotive Compliance Ltd, Pontypridd, Rhondda Cynon Taf - Rhondda Cynon Taf
- Full time
- U
- Onsite working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 3a39b2e28f66403298a04172a4191611
Full Job Description
The successful candidate should possess a positive attitude and help to achieve very high standards of customer service and satisfaction. You will create a welcoming and professional atmosphere for customers and provide a supporting role for the Service Manager.,
- Acting as a contact for customers, from booking in, to liaising with the aftersales department in order to provide customers with regular updates on the status of their vehicles
- Explaining technical information to the customer in a clear manner
- Dealing with customer service complaints, ensuring all complaints are acknowledged and dealt with in a timely, professional and efficient manner
- Responsible for retaining and renewing business. Managing existing customer accounts, providing an excellent service to encourage repeat business
Be well spoken with excellent communication and written skills - Be self-motivated and pro-active, maintaining high levels of focus and enthusiasm
- Able to work independently and make decisions, as well as working and communicating effectively as part of a team
- Extremely punctual and organized
- Excellent English, both written and spoken, in order to communicate well via email and phone
- Always working to ensure the highest level of customer care and satisfaction
- An ability to work quickly under pressure and deal with demanding customers
- Experience of working in a customer-facing role and a valid drivers' license is essential
Ensuring customers are provided with the highest level of care as well as building a rapport with them