Regional Service Delivery Manager

Due to growth within the team, we are now looking for a Regional Service Delivery Manager to oversee our Central Region covering the Derbyshire/Lincolnshire area down to Buckingham and Hertford.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we'd love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

As our Regional Service Delivery Manager, you will work on our main contract with the MOD providing a range of safe water and wastewater operational services across the region.

Heading up a team of c.10-12FTE you'll be responsible for the provision of regional operational front-line services through commercial contracts, to meet the contractual performance KPIs and ensuring operational excellence.

You'll also lead on strategic projects that improve efficiency and continually develop a team that engages, creates the right environment that is driven to exceed business targets whilst demonstrating the right level of leadership behaviours.

Additionally, you'll manage a regional budget, work in partnership with other teams and contract partners to provide the best outcome for customers and identify opportunities for business growth and pursue in conjunction with commercial colleagues.

The other key accountabilities of the role are:

• Role model and drive continuous improvements in Health, safety, and Well Being. While ensuring compliance with legislation, continuous improvement on standard and pro-active safety interventions.


• Develop the asset base in line with STS strategy - identifying investment decision making and providing and receiving feedback on learning of investment projects.


• Manage an annual OPEX budget of up to £2m and a CAPEX budget of £200k. Build excellent customer relationships, targeting zero complaints, increase positive customer engagement in your area. You'll also be required to participate in a standby rota.


WHAT YOU'LL BRING TO THE ROLE

To succeed in this role, you'll have a proven track record in driving performance of a team, working with a wide range of stakeholders (internal and external). With previous success for delivering and leading a strong health and safety culture and a managing the performance of a dispersed asset base.

Additionally, you'll have the ability to learn quickly on technical processes to a level required for high level decision making and demonstrate commercial and financial acumen. You'll also have a customer mindset, and a passion for developing talent.

A full U.K driving license is required as this will be a home-based role with extensive travel across the Central Region of the STS MOD contracts. At times you may have to travel across the U.K when supporting other regions and colleagues.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that.

Hello, we're Severn Trent Services a commercial arm of the Severn Trent Group. We provide water and waste services to companies nationwide, including the MoD and The Coal Authority.

Our purpose is taking care of life's essentials, but we're also big on making a difference, not just because we should but because we care.

Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent Services family:


• Salary c.£45,000 plus monthly car allowance


• Annual bonus scheme of up to 15% of your annual salary, based on company performance)


• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)


• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)


• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate


• Dedicated training and development with our 'Academy'


• Electric vehicle scheme and retail offers


• Family friendly policies


• Two volunteering days per year