Receptionist

Ensure efficient running of appointment system. Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays. Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies. Respond to all queries and requests for assistance from patients and other visitors.

Participate in Care Navigation, which involves signposting patient to more appropriate health care services. Take and process new patient registrations. Safely take samples from patients as per the Sample Handing protocol. Take subject access requests from patients.

Set up online user accounts. Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments. Book appointments for long term condition recalls as per the patients needs. Process patient information such as notifications of deaths as per practice protocols.

Receive and transfer telephone calls. Ensure accurate messages are transcribed to the relevant recipient. To assist with the Practices clerical work as required. This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes.

To retrieve and advise patients of their tests results. To provide holiday and sickness cover for colleagues as required. This list is not exhaustive and other duties relative to the role may apply.