Pre Litigation Handler

We take care of people who have been involved in accident by:

• Fixing their car


• Providing them with a replacement


• Helping them recover their losses


• Making them feel secure


How will you make a difference?

Reporting into the Litigation Team Leader, you will be the first point of contact for potential clients who have been involved in a road traffic accident, and who have received a hire vehicle.

You will be required to make contact with clients and sign them up to in order to represent them in relation to these losses. You will also be required to obtain any outstanding documentation from various stakeholders in relation to the claim that would be required to commence legal proceedings.

You will also be responsible for issuing court proceedings for the outstanding losses in relation to the accident for the client and EDAM. Full training to be provided.

What will you be accountable for?

• Assessing the case.


• Contacting potential clients by telephone to obtain full details of the accident circumstances.


• Obtaining a detailed account regarding the use of the hire vehicle and their understanding of this.


• Obtaining bank/credit card statements.


• Obtaining basic hire rates evidence.


• Reviewing offers and negotiating with a view settling with insurers and solicitors.


• Making enquiries regarding the client's financial status at the time of the accident.


• Managing the claim from initial qualification to the commencement of legal proceedings.


• Making initial contact with clients after escalation to litigation.


• Making contact with other associated parties to the claim e.g. Clients own insurers.


• Preparing files for litigation so that court proceedings can be commenced.


• Managing a banking portal.


• Reviewing financial reports obtained from the open banking portal and financial organisations.


How will you make it happen?

• Problem Solving


• Decision Making


• Planning & Organisation


• Responding to Pressure and Change


• Communicating and Influencing


• Building and Managing Relationships
  
  We are a nationwide team working towards and guaranteeing the same goal; helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.
  
  Hybrid working


• 25 Days holiday + bank holidays


• Holiday buy scheme


• Staff car scheme


• Saving scheme - you save & we match!


• Healthcare cash-plan


• Football season tickets - Man Utd, Man City & Sunderland FC


• Enhanced maternity & paternity


• Enhanced sick pay


• Free uniform


• Perkbox discounts site


• Summer and Christmas Parties


• Employee assistance programme


• Cycle to work scheme


• Eye care vouchers


• Pension scheme


What guides us?

• Empathy


• We recognise and celebrate our differences


• We Trust each other and demand a culture where mutual respect is a given


• No one works harder for their customer


• Driven


• We share a common goal


• We are driven to be the best that we can be, in all that we do


• Innovation and the spirit to continuously improve are what keeps EDAM driving forward


• Accountable


• Accountability is both an individual and collective responsibility


• Quality is a given


• We own our mistakes and we celebrate our successes


• Making it happen


• We are dedicated to excellence in all that we do


• My individual contribution makes a difference


• We grow through the building and sharing of knowledge