Patient Advisor

We are currently looking for an enthusiastic, customer focused Patient Advisor to join our friendly team working on reception and in our general office. This is a vital role which requires strong customer service skills, you will provide our patient population with a high quality, professional service and assist the public in accessing other service providers.

As a Patient Advisor you will work flexibly between 07:30am - 18:30pm Monday to Friday, a fixed working pattern will be provided.

We operate across our 6 sites; you will have one site identified as your main site, but you may be asked to work at any of our sites as required.

We welcome applications from individuals who enjoy providing outstanding customer service, have a keen interest in being part of a team striving to improve patient experience and outcomes and who have excellent communication and IT skills.

We offer an excellent bespoke training plan over a number of weeks, Previous NHS experience is not necessary, but you should have a real interest in being part of a team, working to improve patient outcomes.

. Act as first point of contact for patients attending and/or contacting the Practice, with a caring and empathetic manner

· Make patient appointments for GPs, nurses and our wider team, handle requests for home visits, prepare records and prescriptions

· Answer incoming calls promptly, diverting calls, taking messages and responding to enquires as appropriate.

· Open premises at the start of each day (branch surgeries), switch off alarm and make all necessary preparations to receive patients for example - Prepare consulting and examination rooms, tidy waiting area

· Secure premises at the end of each day, ensuring the building is totally secure, internal lights off and alarm activated

· Ensure information is computerised correctly and following protocols on a daily basis

· Ensure all records both paper and computerised are tidy and completed in the appropriate manner following procedures

· Ensure consulting rooms are prepared in readiness for each consulting period, reception and waiting areas are tidy and safe

· Working as part of a team and provide a key point of contact for communication between all patients, members of the primary health care team, secondary care and other associated health care professionals and our wider community colleagues.

· New Patient and Temporary registrations

· Ensure the telephone system is operational at the beginning of each day and has switched over to night service at the end of each day

· Other duties may include processing of patient prescriptions or prescriptions online

· Assist with training new members of the Patient Advice Team