Part-time Receptionist (seasonal)

Are you a people person with a passion for creating unforgettable holiday experiences? We're on the lookout for a dynamic and customer-centric individual to fill our seasonal receptionist role. As the first point of contact for our valued guests, you'll play a crucial role in ensuring their journey starts and ends with a splash of excellence., Greet and assist customers during boarding and return formalities, ensuring a positive and friendly atmosphere from the get-go.
- Navigate the waters of payment processes with ease. Manage customer payments seamlessly, ensuring a stress-free financial journey for our guests.
- Collaborate in establishing daily and weekly departure schedules using our cutting-edge Neptune reservation software. Keep the Neptune database shipshape by updating customer and cruise information daily.
- Provide expert advice on itineraries, share exciting tourist information, and distribute satisfaction questionnaires for valuable feedback.
- Contribute to the smooth operation of the reception desk and facilitate smooth communication between the quay and the reception area.

Skills, Experience, Knowledge, Qualifications, and Training:
- Fluency in English
- Dutch, German or French llanguage knowledge would be beneficial, any other language is a bonus.
- Experience or Study in Tourism / Hospitality is a must
- Driving license and own transportation is beneficial due to the company's location
- Fully eligible to work in the UK
Availability minimum 2 full days, during school holiday and summer can be more working days.
We are looking for you if You are a
- Communication Virtuoso: Showcase good interpersonal skills, excellent communication abilities, and a pleasant telephone manner to interact effectively with our guests at our desk, over the phone and via emails too.
- Service-Oriented: Understand the unique needs of each guest and tailor your suggestions accordingly, ensuring a personalized and memorable journey. Align with our mission to provide outstanding customer service and actively contribute to achieving the objectives of the base and the company.
- Tech Savvy: Navigate through Microsoft applications (Word, Excel, Outlook) with ease, ensuring smooth administrative operations. Also good with other booking systems (Neptun).
- Collaborative: Join hands with your fellow crew members to create a harmonious and welcoming environment. Work together to ensure every guest feels the warmth of our hospitality.

Le Boat, part of Travelopia, is the world's leading provider of inland waterway boating holidays. Currently operating 37 bases in 9 countries, with a fleet of 950 charter boats, we attract more than 120,000 customers from all over the world each season. A global business working in 45 sources markets around the world with 6 sales offices (UK, Canada, Germany, France, South Africa & Australia). We have been established for over 50 years and are passionate about providing outstanding quality and service.

+ Referral program, bonuses
+ We provide training, Le boat uniform, discount on our holidays
+ Career progression and future opportunities within Le boat