Operations Weekend Senior Manager

Hours: Friday-Monday - Nights (40 hours per week) - Flexibility required to support other shifts as required,

• Coordinating all weekend hub activities, ensuring that all inbound and outbound movement by road and air is processed in accordance with GSOP.


• To control / monitor and report all Weekend Hub activities, ensuring that service, cost, safety and legal requirements are maintained.


• Co-ordinate all communications to the following groups EMA SMT, EMA OPS SMT Sort, Ramp, and Air Ops.


• Reporting and contingency planning:

+ To monitor the Inbound / Outbound network, assisting and reacting to any changes that affect EMA HUB and ensuring that information is cascaded along the correct channels.
+ Provide visibility to the Operations SMT of Daily shift resource forecasting.
+ Co-ordinate, review and ensure reporting is in place for all issues including: Capacity, Connectivity, & Nightly Recaps.
+ Act as the point of escalation.
+ Ensure that ALL material is uplifted by the normal scheduled movements failing which, ensure adequate contingency plans are implemented to avoid delays.

• Line management:

+ Oversee the monitoring of all on site Supervisory staff and offer assistance, advise, guidance and escalation when required.
+ Apply CIM methodologies into the everyday workplace with a focus on respect and results
+ Define development plans, outline expectations, and identify training needs.
+ Conduct monthly 1:2:1's, evaluate annual performances.
+ Hold regular PD's / team meetings with direct reports.
+ Address and monitor performance of team and individuals regularly, managing underperformance in a skilled manner & providing recognition when earnt.
+ Provide leadership and support to teams being visible within the operational environment.
+ Manage any ER related issues with support from HR including but not limited to: SCM, misconduct, flexible working requests, maternity etc.

• Customer and Stakeholder engagement:

+ Coordinate with the Operations, NCG, Road ops supervisory teams to ensure that Site operations are planned and executed.
+ Coordinate with other functions e.g. Customs, HR, Security, Facilities, IT Apps, IT, L&D, ACS, Routing & Capacity, Engineering, SCC, Service Quality, QCC, Linehaul etc.
+ Keep and develop contacts with external partners e.g. Airport operations, External Airlines, DHL Service Centers and all regulatory bodies.
+ Development of relationships within the wider DHL group, specifically a network of contacts within Express.
+ Develop contacts with all sub-contract trucking companies.
+ All employees are responsible for the health and safety of themselves and also those affected by their activities., From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we'd ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.


• A safety first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.


• H&S awareness, knowledge of processes & regulations.


• Knowledge of Operational Computer Systems.


• Excellent communication skills, verbal and written with the ability to communicate effectively at all levels and across cultures.


• Strong Collaboration skills with the ability to build working relationships and a network of contacts.


• Strong People management skills


• Ability to lead and motivate staff


• Initiative and drive to promote and progress change in the organisation.


• Excellent strategic, analytical and negotiation skills & the ability to plan, execute and complete a given task within a specified timeframe.


Expected experience:

• DHL Operational knowledge with a minimum of 5years Network / Operations experience


• Experience within an operations management / supervisory capacity.


• Experience in leading high performing teams.


• Proven record in managing a medium to large team of people


• Experience within logistics field.


• Experience driving employee engagement


• Experience in motivating employees.


• Continuous Improvement mind-set.
  
  What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.


Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine., DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we've an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance


• Annual target bonus up to 10% of total target cash


• Free onsite parking


• My DHL Rewards (discount, saving, cash back at over 3000 retailers)


• Pension Scheme with up to 6% company contribution


• DHL Share Purchase Plan (after 3 months)


• Private Medical Scheme (after 12 months)


• Access to Occupational Health


• Enhanced Maternity pay (after 12 months)


• Cycle to Work scheme


• CIS Induction - a week's all expenses paid induction to our Company Values!


• HealthyMinds - Employee Assistance Programme