IT Technician

· Handle Customers and manage sales.

· Collaborate with sales personnel to facilitate product promotion, address technical inquiries, and resolve customer concerns, thereby fostering effective client engagement and sales growth.

· Professionally install, configure, and deploy computer systems, peripheral devices, networking equipment, and software applications tailored to client specifications while ensuring adherence to industry standards.

· Provide comprehensive technical support to both clients and colleagues, promptly addressing hardware, software, and peripheral device inquiries and troubleshooting issues to uphold operational continuity and client satisfaction.

· Execute routine maintenance activities, including system updates, software patches, and hardware enhancements, to optimize system functionality and security.

· Stay abreast of emerging IT trends and advancements, particularly within computer systems, peripherals, and software, to provide informed guidance and recommendations to clients.

· Manage IT product inventory levels, assist in restocking, organize merchandise, and ensure store displays align with company standards.

· Maintain meticulous records of customer interactions, service requests, and product inventory utilizing designated software platforms.

· Generate comprehensive reports on sales performance, service activities, and inventory status to support managerial decision-making processes.

· Adhere strictly to organizational policies and guidelines concerning IT security, data protection, and customer privacy, implementing robust measures to safeguard sensitive information and prevent unauthorized access.

· Foster seamless collaboration across departments, including sales, customer service, and technical support, to deliver a unified and exceptional customer experience.

· Effectively communicate with team members to facilitate knowledge sharing, task coordination, and timely resolution of issues and challenges.

· High school diploma or equivalent; bachelor's degree in computer science or related field preferred.

· Proven experience in IT support, technical troubleshooting, and customer service, preferably in a retail environment.

· Proficiency in computer hardware, software installation, and troubleshooting techniques.

· Strong communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.

· Have knowledge of ISO 90001 and ISO 27001.

· Must have good knowledge of GDPR.

· Excellent interpersonal skills and a customer-focused mindset.

· Detail-oriented with the ability to multitask and prioritize tasks effectively.

· Familiarity with inventory management systems and retail operations is desirable.

· Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are a plus.,

• Diploma of Higher Education (preferred)


Experience:

• Customer service: 1 year (preferred)


• IT service management: 1 year (preferred)


Language:

• English (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  Company pension


• Employee discount


• Financial planning services


• Free parking


• Language training provided


• On-site parking


• Referral programme


• Sick pay


Schedule:

• 10 hour shift


• Monday to Friday


• Weekend availability