Information Quality Clerk

The Information Quality Team is responsible for ensuring the quality of data held on Trust systems, such as the Patient Administration System (PAS).

You will be responsible for managing the data entered onto the Patient Administration System and other IT systems used across the organisations, ensuring the quality and timeliness of the recorded information is appropriate and in line with standards identified by local and National Initiatives.

The role will also involve working closely with a variety of disciplines to support good data quality throughout the Trust., Validating data recorded on the Patient Administration Systems and other IT systems used across the organisations, ensuring the quality and timeliness of recorded information is appropriate and in line with standards identified by local and national initiatives, data definitions and data standards.

Management of daily, weekly, and monthly validations produced by the Information Quality Analyst Team, which identify issues with patient demographics and care activity recorded on the PAS.

Investigating and resolving calls logged to the department from the wider Trust via email, telephone, and the IT Service Desk.

Actively promoting the sharing of good practice and raising awareness of the need for accurate data collection, audit of data and continuous monitoring. This will include running reports from multiple systems on a regular basis.

Providing support and training to staff where necessary, to promote recording data correctly at source.

Creating and maintaining Standard Operating Procedures (SOPs) for various processes within Information Quality.

Supporting the testing and development of system software, including updates to the Trust PAS.

Maintaining an in-depth knowledge of relevant functionality of the Trust's Patient Administration System (PAS) and other digital systems within the organisation.

Maintaining a knowledge of the administrative processes of the departments involved during patient journeys through the Trust, across all aspects of patient care.

Communicating internally and externally to achieve a detailed understanding of information requirements, requests, information produced and information management definitions.

Working as part of a team to cover sickness and holidays for other team members.

Attending relevant training/workshops both internally and externally in accordance with the systems used in the organisation as required., The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £18+£5 (standard disclosure) or £38+£5 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

• GCSE in IT, ECDL or equivalent IT experience, Experience of change management within the NHS


• IT Literate with experience of using IT systems in healthcare.


• Experience of system testing procedures and ability to evaluate system output requirements


• Experience of identifying errors and correcting data.


Desirable criteria


• Experience of working in the NHS and knowledge of NHS system procedures and information flows.


• Experience of training and support of data collection personnel., Good understanding of data quality initiatives and mandatory requirements.


• Understanding and appreciation of the I.T. developments in the NHS


Desirable criteria


• Understanding of NHS performance and quality indicator requirements, Excellent concentration to detail


• Good communication, negotiation and influencing skills.


• Self-motivated. Able to use initiative, and practice effective time management.


• Good motivational and organisational skills


• Able to meet targets and achieve deadlines


• Good interpersonal and presentational skills, Ability to withstand pressure of work


• Enthusiastic and committed approach to work


• Flexible & adaptable to change


• Willingness to work flexibly and at other sites when required


• Ability and willingness to undertake further training as necessary.
  
  An exciting opportunity for a Senior Information Quality Clerk has become available at Liverpool University Hospitals NHS Foundation Trust.


Responsibilities will include identifying, reviewing, and validating potential data issues held on digital systems used within the organisation, and maintaining regular contact with internal and external services to promote accurate data recording at source.

The role will be based in the Digital Intelligence Unit at Liverpool Innovation Park.

We are a Digital Aspirant+ and are a trail blazer on the national EPR accelerator programme. Together we will underpin the care that our hospitals provide with a robust digital infrastructure, comprehensive suite of digital solutions and a wealth of digital intelligence.

My team is on a mission that positions our organisation as the leader for digital health excellence in Liverpool, the North West and nationally. Using our strong academic ties, we will help create a digital blueprint for others to follow.

Our digital strategy clearly sets out our great ambition, which delivers a progressive and cohesive portfolio of digital solutions to front-line staff over the next five years. We have recently commenced our Care Record Liverpool programme, CaRL. We will modernise how we support our patients and staff inside and outside of our hospitals.

Jason Bincalar, Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.