Housing Management Officer
Unipol Student Homes
Housing Management Officer
£29000
Unipol Student Homes, Leeds
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 13 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 9e148e73c7454c2e9cd11bbb35992d10
Full Job Description
- Effective day-to-day management of allocated properties, prioritising safety and wellbeing of tenants.
- Carrying out and taking responsibility for health and safety checks based on Unipol's policies.
- Ensuring compliance with the Unipol Code or the National Code of Standards for Larger Developments as required.
- Undertaking property inspections to ensure tenants comply with tenancy agreements and health and safety regulations.
- Arranging repairs and maintenance of properties and ensuring quality and value for money.
- Developing positive relationships with tenants and addressing concerns promptly.
- Handling tenant issues and addressing antisocial behaviour, escalating complex cases as needed.
- Maintaining accurate records in tenant and health and safety databases.
- Supporting the smooth running of the tenancy cycle, including lettings, welcoming tenants, tenant events, communications, and tenancy changeover.
- Providing supervision to Customer Service Advisors.
- Attending to emergency situations, including out-of-hours on a rota basis.
The role requires experience in student living, property management, or facilities management, as well as a strong customer focus, an interest in student welfare, and a commitment to enhancing the university experience. A full UK driving licence and willingness to work flexibly on occasions are essential., Experience in student living, property management, or facilities management. - Excellent customer service skills.
- Strong communication skills.
- Good organisational skills and the ability to work autonomously.
- Supervisory or leadership skills.
- Ability to work under pressure, problem-solve, and remain calm in a crisis.
- Attention to detail and accuracy.
- Good IT skills and familiarity with databases and spreadsheets.
- Full operable driving licence.