GP Receptionist / Administrator

We are looking to recruit permanent/part time receptionists/admin to join our busy and friendly practice.

Main duties of the job

You will need to present a calm and friendly manner to our patients, have good listening skills and be able to provide the correct information when asked.

- Greeting patients and booking in on our system

- Handling completed repeat prescriptions to patient and checking names and address.

- Support team in all reception duties as necessary

- Answer telephone queries and book appointments

- Process patient requests on our system

- General queries

Telephone

• Have working knowledge of telephone system, during and after hours


• Answer calls and make outgoing calls in a professional manner, dealing with a number of tasks.


Other Tasks

• Ensure building security - have thorough knowledge of doors/windows/alarm


• Ensure the surgery premises is kept tidy and safe inside and outside


• Give out test results to patients


• Present a calm and friendly image to patients


• Have a thorough knowledge of all practice procedures


• Any other tasks allocated by managers
  
  The right candidate would ideally have previous medical reception experience but not essential. You must possess excellent customer service skills and computer and IT skills are essential.


Candidates should be enthusiastic, reliable and have a flexible approach to work. You should have the ability to record and relay information accurately and confidentially.,
• Must have reception / telephone experience


• Excellent telephone manner


• Excellent interpersonal skills


• Excellent listening skills


• Team working


• NVQ 2 / 3 Business Admin


Desirable

• GP Practice experience / knowledge of working in this field