Customer Service Advisor

We are looking for a Customer Service Advisor to join our team based in our Minstead offices.

Our amazing team have helped us to grow at a rapid pace and we are looking to expand further. If you like the sound of a friendly, helpful and hardworking culture then you will enjoy being part of our business!

We are able to provide great career opportunities for individuals who are looking for development and progression in a fast-growing business.

What will you be doing day to day?

You will be providing exceptional service and support via phone, email, and chat services. Our Advisors are the first point of contact for our customers; you will be guiding them through the vehicle repair process and ensuring they receive the very best service.

Alongside contact with our customers, you will also be working closely with our team of Automotive professionals, troubleshooting where needed, ensuring we meet our service levels and keep our customers and network up to date at all times!

How will we support you?

You will receive a friendly welcome from our team and you'll be provided with a proven induction-training plan to help you learn how we do things. Experienced colleagues will provide you with ongoing guidance, along with support from your Manager and peers.

We are looking for a patient, empathetic, individual with a flair for conversation, rapport building and able to demonstrate a confident telephone manner.,

• A team player who is proactive and driven with a desire to help other


• Customer service experience: 2 years (preferred)


• Ability to act on your own initiative.


• Excellent communication skills, able to engage with customers and team members concisely.


• Computer literate - Microsoft packages


Please note:

Own transport is preferred due to location and free on-site parking is available.,
• Customer service: 1 year (preferred)
  
  Competitive Salary


• Great working environment


• Ability to progress


• Pension


• Additional staff perks & company events


Job Types: Full-time, Permanent

Benefits:

• Company events


• Company pension


• On-site parking


Schedule:

• Monday to Friday