Customer Service Advisor
Anglian Water Services Ltd
Customer Service Advisor
£24720
Anglian Water Services Ltd, Lincoln
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 26e5e17860c94c38ba0eaa2af8fd21dd
Full Job Description
Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team.
You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more!
- Excellent communication skills
- A high degree of empathy to customer needs and circumstances
- To be confident and passionate about customer service
- To have resilience in dealing with difficult calls
- Experience of working to targets or deadlines
- The ability to use IT systems
- Adaptability and a willingness to learn
Full training and mentoring package to guide you through your new career - Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team.
- A further 5 weeks mentoring with experienced agents.
- Ongoing support from Team Leaders and colleagues
- An assistance line for you and your household to support with Mental and Physical health challenges
- Life Assurance (8x salary)
- Personal Accident cover (up to 5x salary)
- 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay
- Yearly bonus scheme
- Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee.
Where will I work?
Our offices are based in Lincoln and we have free on-site parking.
What hours will I work?
You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required.
Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible.
As a valued employee, as well as the above, you'll be entitled to: