Customer Contact Advisor - Stroud

Are you interested in making a difference to our community in Gloucestershire? Do you have brilliant people skills to deliver an excellent service? Can you assess risk to help us tackle crime and offending? Are you passionate about protecting the community?

Police front counter staff are the first point of contact for the public visiting a Police station.

To make a difference in our community you will need good people skills with the ability to remain calm and think logically in challenging situations. You will need to be assertive, have good communication and negotiation skills with an ability to deal with confrontational behaviour balancing this with the ability to be empathetic and understanding of the needs of a victim. The ability to problem solve and make decisions is essential together with the ability to prioritise the needs of the public.

A typical day may include receiving enquiries, recording intelligence or crime reports from the public made wither in person, by telephone or by email. You will be looking after victims and witnesses, managing their expectations and offering support and reassurance to vulnerable people.

You will be trained to use a range of IT systems to create incidents, undertake appropriate checks and will liaise with Police officers and staff from other departments within the Force.

Other day to day work includes documenting notifications from registered sex offenders and receiving and documenting bail signees.

This role is based at Stroud Police Station and will work a pattern of 08:00 - 16:30 and 11:00 - 20:00 covering Monday - Saturday. with an average of 37 hrs per week over a 4 week period.

Please refer to the Role Profile document when completing the Statement in support of your application section of the form. In this section, you are required to provide evidence with specific examples for each of the Essential criteria included under the Experience and Qualifications section of the Role Profile. For each of the criteria, please write a paragraph detailing how your experience, qualifications, skills and abilities meet the minimum criteria for the role. Applicants who do not provide this required evidence will unfortunately not be invited to interview. If you require help and support with your application, you can register your interest with Better Together - Gloucestershire Constabulary (tal.net)

Candidates applying for Gloucestershire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.