Credit Controller Apprentice (Apprenticeship)

The role will require the apprentice to make and receive contact with a range of our customers to manage credit accounts as well as resolve customer issues relating to invoices and payments.

You will be:

Opening and responding to emails into credit control.
Reviewing and maintaining our sales ledger.
The primary contact for calls.
Posting bank payments daily.
Distributing sales invoices.
Reconciling payments, invoices & credit notes.
Taking card payments over phone.
Managing key accounts.
Sending out statements and chasing letters.
Monitoring and insuring credit limits.
Processing Refunds.
Reviewing Credit account applications.
Building and maintaining relationships with existing and new customers, ensuring exceptional customer service is always provided.
Daily resolution of Ad-Hoc tasks/requests to support the finance department.

Training

Credit Controller and Collector Apprenticeship Level 2

This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role.

It's a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships.

Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management. This is a fantastic opportunity to build technical knowledge which is supported by work based experience. This ensures that learning and skills are directly applied to the apprentice's role, and maximises the time used as part of off-the-job training.

CICM modules:

Business Communication and Personal Skills.

Credit Control and Collections.

Self-study:

Innovative skills development - To complement the technical training, apprentices receive access to a series of online modules designed to support the development of sector relevant skills at the right time for their job role. Set within the context of familiar financial sector settings, learners are challenged to think about their role and the critical skills they need to develop to have a successful career working in finance.

Microsoft Specialist Skills - Optional modules covering core Microsoft products; online tuition supports learners in preparing for Microsoft accreditations.

An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.

5 GCSE's A

• -C (Level 4-9) Including Maths and English or equivalent level 2 functional skills.


Skills required

Confident telephone skills - both inbound and outbound calling.
Basic IT skills including use of Excel.