Care Navigator

Person required for Care Navigation role in busy GP Practice.

As the first point of contact for more than 12000 patients, your role is to sign post those in need to the most appropriate place to ensure they get help as soon as possible.

This is a demanding role but is critical to the smooth and efficient running of the practice, and the delivery of good quality patient care. Working to surgery protocols and closely with both the clinical and non-clinical teams, we are looking for someone who enjoys a face-paced environment and will go the extra mile for patients.

Main duties of the job

This role is a front-of-house, first point of contact role for those accessing our services.

We need someone who will

• deal with enquiries professionally, courteously and in a confidential manner


• sign post patients to the appropriate services working to surgery protocols


• provide administrative support including new patient registrations, appointments diary and templates, and on-call rota


• provide cover for staff holiday and sickness
  
  Eastgate Medical Group is a large organisation based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Yorkshire Coast and Wolds PCN in East Yorkshire and Symphonie PCN in Hull, we are a forward-thinking organisation striving to provide high quality patient care.


The Team is led by 9 GP-Partners, with support from Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants.

The clinical team is supported by trained Care Navigators, Dispensers and Administrators.

We encourage and support the personal development of staff and are looking for the right person to fit with our team.