Full Time Call Handler - Zero Hours in Birmingham | £23795 - www.jobs24.co.uk

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Call Handler - Zero Hours

Midlands Medical Partnership

Posted 1 week ago, 21 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: dc4f7194574e4a53a190dabbda8f7040

Midlands Medical Partnership

Full Job Description

The post holder will be responsible for providing an effective call handling service and associated administration duties

To deal with enquiries from medical staff, patients and the general public in a professional and courteous manner

To record patient information and make appointments accurately

To prioritise calls to be passed to 999, GPs and Nurses following clinical protocols, To take telephone calls from patients and accurately record all essential information within agreed SLA's

On receipt of patient call, search computerised patient records, checking patient details and patient confidentiality, working within MMP and CCG contract KPI's and legislative requirements

Book appointments for doctors, nurses and other healthcare staff efficiently and accurately

Receiving and recording requests for home visits and preparation of visit lists

Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance service

Maintaining confidentiality at all times with particular reference to patient confidentiality and Data Protection Act and GDPR from May 2018

Advise the Clinical Contact Hub officer of any problems and take appropriate action as directed

Contribute to the continuous improvement of service provision in MMP communicating service user feedback to the Site Lead Officers where appropriate

To ensure that at the end of shift working areas are left clean and tidy

To work collaboratively with other users of the centre, to work in a flexible and positive manner with colleagues, to assist in the promotion of professional, competent and caring delivery of healthcare to the users of the service

To work in accordance with MMPs Triage and Call Recording and Call Logging Procedures

This job description is not exhaustive and may be adjusted periodically after review and consultation.

To comply with the Health and Safety at Work etc. Act 1974.

To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.

To ensure you are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.

To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Whilst in post, Staff are expected to acquire and update their knowledge on safeguarding as per the Intercollegiate document requirements and MMP policies.

To undertake any other duties commensurate with the role, within the bounds of their own competence as guided by the attached management framework.

To work across the various MMP sites as required.

In light of national policy and due the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.