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Bereavement Support Specialist

Metro Bank

Bereavement Support Specialist

Salary Not Specified

Metro Bank, City of London

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 19 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f6e23e90069140c590f6cbd29c61d435

Full Job Description

  • Liaise with and provide information directly to Administrators, Executors, Solicitors as well as other internal and external stakeholders


  • Handle the accounts of our deceased customers and ensure that all documentation has been obtained in line with both regulatory and Metro Bank procedures before we close accounts and distribute funds accordingly


  • Support resolution of complex queries and tasks where appropriate alongside managing core deliverables such as distributing funds to a next of kin


    • And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

    What you will need:

  • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders


  • The ability to remain professional and composed when resolving complex customer queries or handling complaints

    Learn quickly and continually develop yourself within a multiskilled/high paced environment


  • Able to be compassionate and empathetic when communicating verbally via the telephone


  • A high level of attention to detail, to ensure we get things right first time

    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!


  • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).


  • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.