Band 7 Operations Manager

QEHB has an opening for an Operations Manager in one of the largest tertiary centres in the UK. The successful candidate will have the opportunity to grapple with the daily running of the Cardiology, Cardiac Surgery, and Thoracic Surgery departments, branching into exciting sub-speciality complexities. Recovery from a post-pandemic world is a key target for these departments. Increasing activity and expansion provide logistical challenges that will require the post holder to think creatively and adapt seemingly to changing environments. There will not be a dull day in this busy and varied role. Development of our Operations Managers is a central focus and long term goals can be worked towards in close liaison with line management support. With the countless development opportunities and learning experiences available in this role, the successful candidate will gain exposure to medical and surgical operations in three departments working across stakeholder boundaries to a variety of
areas in and outside the hospital., The Operations Manager is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services.

The Operations Manager is responsible for delivering the Trust's Strategy, within their area of responsibility, incorporating the following:

To provide day to day operational management support for the Department of Cardiology, Cardiac Surgery, and Thoracic Surgery which is currently based on one site; Queen Elizabeth Hospital Birmingham. Included within the services are medicine and surgery, including Transplantation. In addition, daily operational management support is required across CDG10.

The Operations Manager will work with the General Manager to provide business and managerial support in order that the activity, quality, and financial objectives of the above services are successfully delivered.

In particular the Operations Manager will focus on ensuring patients receive treatment within NHS agreed waiting times by ensuring daily management of all of the key performance and national standards within Cardiology, Cardiac Surgery, and Thoracic Surgery such as 18-week RTT.

To be a member of the Departmental Management team, deputising for the General Manager when required, to provide and manage services to meet the needs of the service.

Good general level of education including core subjects at GCSE grades A - C or equivalent, Previous experience of working to NHS key performance indicators and national standards

Experience in handling confidential information

Experience with dealing with patients, relatives and the general public

Previous line management experience of staff

Working Knowledge of waiting list systems

Knowledge of NHS and aims of its structure

Knowledge of medical staffing issues

Knowledge of all the PAS systems

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.