Account Executive - StudyLink Tours

We are currently recruiting for Account Executives to join our StudtyLink Tours Teams, on a permanent full-time basis!

This role is an exciting opportunity for anyone who is passionate about customer service as well as sales, has a 'can do' attitude and has the ability to deliver exceptional results when working under pressure. In this role you would be responsible for the successful and profitable organisation of all elements of the client's tours throughout the booking process- start to finish.

Key Role Objectives and Responsibilities

• To establish and build long term relationships with clients through the effective handling and organisation of tailor-made worldwide tours in line with the StudyLink brand


• To provide exceptional reliable customer service to clients from enquiry through to post travel, and to engage in, ensuring the successful resolution of any client related travel issues


• To liaise effectively with Commercial, Support departments, external contacts to ensure each element of the customer experience (itinerary, transport, accommodation, visits, etc) is delivered effectively


• To liaise closely with and build effective relationships with the account management team and designated accounts


• Achieve growth in enquiries, bookings, revenue and profit, through the management of an assigned accounts, through the development of StudyLink's existing customers


• Ensure the effective retention of clients by working closely with the account managers


• Maintain tour profit margins through effective negotiation and communication with clients


• Generate accurate ad hoc pricing and tailor-made quotes to meet client need


This is an exciting opportunity for someone who is looking to utilise their skills in a fast paced yet friendly environment.

To be considered for the role of Account Executive, the following skills and experience are essential:

• Experience of providing exceptional customer service by telephone and in writing


• Experience in Sales


• Strong willingness to deliver excellent customer service and flexibility for meeting client requirements


• Problem solving ability and a 'can do' attitude


• Ability to work under pressure with proven experience of delivering results


• Ability to effectively manage and prioritise workloads autonomously


• Strong organisational skills with the ability to manage multiple tasks concurrently


• Strong influencing and team working skills, able to build and maintain trusting relationships with both clients and colleagues


• IT Literate with knowledge and experience of using MS products (Word, Excel, Outlook)


• Strong accuracy and attention to detail


• Grade C or above in GCSE English and Maths or equivalent qualification / experience


Desirable Skills / Experience

• Previous experience within the travel industry


• NVQ Level 2 in Customer Service and Or Sales


• Knowledge of a foreign language (French, German, Italian and Spanish), GCSE or equivalent (preferred), Sales: 1 year (preferred)


• Customer service: 1 year (preferred)


• Client Relationship Management: 1 year (preferred)
  
  Job Types: Full-time, Permanent


Pay: From £23,439.00 per year

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Health & wellbeing programme


• On-site parking


• Sick pay


Schedule:

• Day shift


• Monday to Friday


Supplemental pay types:

• Commission pay


• Performance bonus