1st & 2nd Line IT Technician
Blackpool and The Fylde College
1st & 2nd Line IT Technician
Salary Not Specified
Blackpool and The Fylde College, Queenstown, Blackpool
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 13 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: e49a085c7a444c5d9231c25b05986527
Full Job Description
You will be primarily responsible for triaging incoming incidents, requests, changes and problems in the IT service management system, and troubleshooting incidents through to resolution; escalating where necessary in order to provide outstanding support and customer service to all B&FC stakeholders.
- Enhanced leave allowance of 38 days (full-time equivalent)
- Opportunity to purchase additional annual leave
- Competitive pension scheme:
- Teachers' Pension Scheme (TPS) - 23% employer contribution
- Local Government Pension Scheme (LGPS) - 17.9% employer contribution
- Access to funded Employee Assistance Programme (EAP) available 24/7, 365 days a year
- Occupational Health
- FREE Flu Vouchers for those not entitled through the NHS
- FREE eye tests
- Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing
- FREE healthy breakfast
- Sports facilities including fully equipped gym and discounted memberships
- Health and beauty salon
- Trim Trails on Campus (guided routes for walks)
Extensive professional development opportunities for all, with B&FC choosing to invest circa. £1.8m annually in colleague development and professional qualifications
Agile working opportunities
Enhanced Family friendly policies
Extensive wellbeing provision including, but not limited to:
Onsite food outlets and Starbucks at subsidised rates
FREE car parking
Car lease scheme
Cycle to work scheme
Onsite kids 'Sports Camp' 8am - 5pm during selected half-term breaks